Conficdetiality is paramount in counselling.

Your right to confidentiality and privacy

You can be assured that discussions in counselling and psychotherapy are strictly confidential. Therapy without confidentiality is not effective.

We follow the guidelines set out by the British Association for Counselling and Psychotherapy regarding privacy and confidentiality and we are bound by the BACP’s professional code of ethics.

There are a few legal exceptions to our confidentiality policy and these will be discussed with you at your first meeting.

You personal details are protected

We do not share client information with any third party. Exceptions to this policy are extremely rare and may occur only when necessary to protect the safety of clients or others.

You are not required to provide your GP details to use our services and we will not contact your GP without your permission.

No information is gathered through the use of this website that can identify visitors to the site. We take confidentiality and privacy very seriously. If you have questions about confidentiality and privacy, please call us on 0333 207 9330.

Any concerns regarding privacy or confidentiality can be submitted to our Head of Therapy Placement Programmes by emailing

Your questions answered

We have put together our answers to some frequently-asked questions about what to expect when beginning counselling or psychotherapy.

Our answers to your questions
Short-term therapy

Some clients prefer to set a limit on the number of sessions they will have. Short-term therapy might give you a feel for how beneficial counselling can be.

More about short-term therapy
Affordable counselling is possible at Face2Face London.

Please use our enquiry form below and we will respond shortly

    There are a number of ways to reach us

    Face2Face London
    63-64 Margaret Street
    W1W 8SW

    Telephone : 0333 207 6880
    Email :


    To book your first appointment with us, complete
    our online enquiry form and we will contact you shortly.

    Appointments available

    Mondays to Fridays 7.30 am — 8.30 pm
    Saturdays and Sundays 7.30 am — 7.30 pm